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Diamond Jewelry

Bridal Jewelry

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Shipping & Returns

SHIPPING RATES

Domestic (USA Shipping): No Charge 

International Rates and Conditions: Varies based on country

Returns: We do offer a 14 days unconditional money back guarantee on all items.

SHIPPING AND CUSTOM’S POLICIES

  • All items are shipped within 1 business day from the date we receive the cleared payment. If for some reason we delay shipping an item, we will upgrade the shipping method to make up for lost time. If you have already paid for priority shipping, we will issue a refund for the extra shipping cost and ship via the fastest method.
  • If you need your item shipped on the same day, please contact us prior to making a purchase. We most likely would be able to ship on the same day if your payment is received before 4pm Eastern Time.
  • In some extremely rare cases, due to circumstances beyond our control, we may delay shipping for an extended period of time. In such cases, we offer buyers the option of a full refund or to wait until operations normalize.
  • We do not take responsibility for shipping delays caused by FedEx or USPS.
  • Shipping to Russia – Only through USPS EMS Express Mail (No other carriers)
  • Buyer is responsible for paying customs fees, duties, import taxes, and related charges. Please contact your local customs office for the breakdown of the custom’s fees. Each country has a different custom fee structure.
  • We do not take responsibility for delays caused by custom’s holds or clearance. It is very unusual for custom’s to hold the package for an extended period of time, but it can happen.
  • Tracking number, signature confirmation is included in all shipments. All items over $250 are shipped with signature confirmation; someone must be present to sign for the package. There is no exception to this rule; we won’t be able to ship without Signature Confirmation for any items over $250.

Returns

We do offer a 14 days unconditional money back guarantee on all the Gabriel & Loren K.

Refund Amounts:

  • If the item is significantly not as described, we will issue a full refund plus we will send you a prepaid FedEx return label or reimburse the return shipping via USPS.
  • If the item is as described, we will issue full refund less the actual shipping (even if the shipping was free). Domestic shipping is charged between $8 to $50 depending on the weight and carrier. International shipping is charged at $40 to $120.
  • All returns for any reason after 14 days will be a subject to 15% Restocking fees. No returns are possible after 30 days. If you wish to return an item after 30 days, we may be able to buy it at an agreed price

Return Rules and Exceptions:

  • All Gabriel & Loren K. items must be shipped to us in the exact same condition as it was received. It might not be altered in any way, the bracelet must not be adjusted, and strap must not be cut. You cannot take out any links, or open the back case of the watch. It must be sent back with all the accessories, boxes, papers, etc.
  • If returning a brand new watch, it must be untouched. If the watch has a leather or rubber bracelet, you must not try it on. Once you try it on, the strap might show signs of wear. If the new watch has protective plastic on the watch case and or bracelet/strap/buckle it must not be removed. In another words, the watch must be in exactly the brand new condition as it was sent to you.
  • If returning a used watch that has been worn, the watch will most likely have scratches on the case and/or bracelet. If this is a case, we will charge $100 polishing / refinish fee to bring the watch to the state it was prior to shipping. This rule does not apply if you received a watch that was already scratched.
  • Gabriel & Loren K. is not responsible for Customs fees for returned items. We will not refund those fees. It’s a buyer’s responsibility to claim those fees before shipping back to us.
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  • Free Shipping in USA

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